Refund policy
HAPPINESS GUARANTEED
We stand by our products 100% and genuinely want you to unlock the kratom magic.
Kratom is a miracle for so many people, but it can take some trial and error to find what works best for you.
We will make sure you are taken care of, no matter what.
If you are unhappy with a product for any reason, please let us know. We will make it right!
NO-HASSLE RETURNS
NEW / UNOPENED PRODUCTS
If you wish to return a product for a full refund, it must be unused and in the same condition it was when you received it.
We will accommodate full refunds within 60 days of your confirmed delivery date. For more information, see the REFUNDS section below.
USED / OPENED PRODUCTS
If you need to return an open/used product, that’s okay! We can offer you a similar replacement product.
Send an email to help@happyhippo.com and let us know why the product didn’t work for you.
Our highly experienced customer service team is here to listen, troubleshoot, and offer resources.
We want to make sure you are HAPPY!
PRODUCTS DAMAGED IN TRANSIT
If any of your products are damaged in transit, let us know right away.
Items damaged in transit are eligible for replacement at no additional cost (conditions apply).
Send an email to help@happyhippo.com and describe what happened.
Please include at least one clear photo of the damaged product(s).
INTERNATIONAL RETURNS
It is your responsibility to check and confirm that your country allows the return shipment of your product(s).
We are not responsible for any customs fees, duties, taxes, tariffs, restrictions, penalties, rules, regulations, or other requirements that may apply in countries outside the United States. Any and all such requirements are your responsibility.
If your product(s) are seized for any reason, contact us immediately at help@happyhippo.com.
CONTACT US BEFORE SHIPPING YOUR RETURN!
We need a heads-up in order to serve you best.
To get in touch, visit help.happyhippo.com or drop us a line at help@happyhippo.com.
REFUNDS
We will send you an email confirmation to let you know we have received your return.
From there, you can opt to receive a full refund to the original method of payment, or store credit.
ORIGINAL PAYMENT METHOD
If you choose this refund option, expect a bit of processing time. Most refunds are processed within 5-7 business days.
If you have not received your refund within 5-7 business days, try contacting your bank.
If the issue persists, please visit help.happyhippo.com or email us at help@happyhippo.com.
STORE CREDIT
If you choose this option, you will receive store credit equal to the amount of the full refund.
Store credit is usable immediately and does not expire.
For more information about redeeming store credit, please visit help.happyhippo.com.
ADDITIONAL SUPPORT
We’re here to help! If you have questions about the information above, or if you need help with anything else, please don’t hesitate to reach out. Live agents are standing by Monday through Friday, 9 am – 4 pm Mountain Time.
If you contact us after hours, we will respond the next business day.
| Help Center: | help.happyhippo.com |
| Email: | help@happyhippo.com |
| Address: | Happy Hippo, LLC - Returns PMB 131 1553 N Milwaukee Ave Boise, ID 83704 USA |