Shipping policy

SUPPORT

If you are unhappy, send us an email! We will make it right!

We stand by our products 100% and strive to provide the best customer satisfaction.

DO NOT SHIP YOUR RETURN BEFORE FIRST CONTACTING US

To reach us for help please visit https://help.happyhippo.com or contact help@happyhippo.com.

 

1. SHIPPING

Orders are typically shipped within 24-48 hours of each business day, however, this may be longer during large sales, promotions, product releases, and holidays. A business day is considered as Monday through Friday, and do not include public holidays and weekends.

Shipping delivery time varies depending on the method, destination, and shipping provider. Below is the typical shipping delivery time based on the given information from the shipping providers. We DO NOT guarantee the shipping provider will deliver your order within these delivery speeds.

You can view shipping speeds for you location on the Track My Order page.

 

2. ORDER TRACKING

After your order has been fulfilled you will receive a confirmation email or sms message with tracking information. Please keep in mind the tracking information typically does not update and will not show any information for up to 24-48 hours until the shipping provider has scanned your package.

 

3. INCORRECT ADDRESS

If your package is returned to us due to an incorrect or incomplete address, is marked as "unclaimed" or "return to sender", or has been deemed as undeliverable for any reason by the shipping provider, we will notify you by email or sms message.

Once the package has been delivered back to us we will process a new shipment to the proper address or process a refund. Please see our refund policy for further information on refunds.

Be sure to provide and double check the correct address at checkout. We are not responsible if your order is delivered to the wrong address. If you accidentally order using the wrong address and your order has yet to ship, please contact us immediately so we can cancel or update the shipping information. If the order has already shipped, please submit a package intercept request to the relevant shipping provider for your order immediately.

UPS Package Intercept: https://www.ups.com/us/en/track/change-delivery.page

USPS Package Intercept: https://www.usps.com/manage/package-intercept.htm


4. LOST & STOLEN PACKAGES

Happy Hippo is not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. We recommend watching the provided tracking information on the day of delivery to receive the package in-person at the time of delivery. You will receive an email or sms notification when the package has been delivered. If you cannot find your package please due the following:
  • Check anywhere at the delivery address where the package may have been hidden by the shipping provider.
  • Check with your neighbors to see if they may have received the package.


SavedBy Package Protection Insurance!


During checkout, customers are presented with the choice to add Package Insurance for a small additional fee. This will be labeled “SavedBy Package Protection”. If your package has been insured by SavedBy Package Protection - they will replace or refund any missing, stolen or damaged packages, here is a direct link to get your claim started with SavedBy: https://savedby.io/file-a-claim.


If your package was not insured, please email help@happyhippo.com with your order number and concerns. Please keep in mind if you opt out of SavedBy on future orders, Happy Hippo is not liable for missing, stolen or damaged packages as stated above.

 

5. INCORRECT & DAMAGED ORDERS

While we do try our best, we're all humans who make mistakes! Do not worry, we will get you taken care of! Please send us a clear and visible image(s) with good lighting showing the incorrect or damaged product along with the full view of the packing slip provided in your order.

 

 

CONTACT

For more information about our shipping policy, if you have questions, or if you would like to make a complaint, you can reach us through the help center https://help.happyhippo.com, by email help@happyhippo.com, or by mail using the details provided below:

HAPPY HIPPO, LLC
Privacy Compliance
1553 N Milwaukee Ave, STE 131
Boise, ID 83704
USA