The Happy Hippo Happiness Guarantee

This is our commitment to making you Happy.
The Happy Hippo Happiness Guarantee
August 25, 2025
9 Comments
1 min read

At Happy Hippo, your happiness is our promise—always.

For nearly two decades, we’ve been Kratom enthusiasts ourselves, so we know exactly what it’s like to be on your side of the journey. Kratom can be life-changing, but finding the right strain often takes a little trial and error.

That’s where we come in, to make sure you never feel alone or stuck. ❤️

1. Return Anything That You Don't Like

You will NEVER get stuck with a batch or strain that you don't like. If something isn't right, please reach out to us. We’ll make it right.

As longtime Kratom consumers, we understand the frustration of spending hard-earned money on something that doesn’t click. That’s why our suppliers and products are held to the very same high standards we’d expect ourselves.

2. Experienced Customer Service Who Use Kratom

Our customer service team isn’t just trained... they are daily Kratom users. That means when you reach out, you’re talking to someone who understands your journey firsthand and can share genuine, helpful guidance to keep you on the right track.

3. Super Fast Shipping (Faster than Amazon!)

We pride ourselves on “Silly Fast” shipping; faster than Amazon in most cases! The majority of orders go out the same business day.

Even during big sales, we guarantee your order will ship within 24–48 hours.

SAME DAY SHIPPING ON PAID ORDERS SUBMITTED BY
M-F: 3 pm MST (5 pm EST) 
SAT: 9 am MST (1 pm EST)

4. Small Batch, Alkaloid-Rich Kratom

Every batch of Happy Hippo Kratom is packaged with care, lab-tested for purity, pre-sterilized, and 100% pesticide-free. We’re proudly certified by the American Kratom Association’s GMP standards, because your peace of mind matters.

Updated 8/25/25

Please note that all comments are reviewed and must be approved before being published.

Article Comments

9 Comments
Lucy J Roane

This is such a great opportunity to try you’lls Kratom!

BA

I’ve been buying Happy hippo for almost 6 years now and have never been disappointed with the customer service they provide. They’re always respectful, understanding and friendly. Love you guys!

Long time customer, great customer service

Once I received a half kilo of Magic Hippo and the bag had broken open. I reached out to customer support and no questions asked, they sent me a new one for free. After that I will always buy from Happy Hippo, they have great kratom, ive never had a bad batch, and like I said, they make it right if something goes wrong.

Laurie

Happy Hippo is a great little company ! The customer service is top notch, and Puddles is always available to help ! I couldn’t be happier with the friendly, helpful and professional sales staff ! Thank you Happy Hippo; I’m a dedicated customer !

Heath

Happy HIPPO based been an bvb excellent supply of trusted, clean, well packaged kratom for me for 2 years now. They keep their word about customer satisfaction. I’ve never gotten stuck with a bag that didn’t work for me because they immediately send out a new replacement no questions asked. They are AKA CERTIFIED and that’s so important to me. Keep it up hippos