Everything You Need to Know About Happy Hippo Shipping

At Happy Hippo, we believe fast, reliable shipping is one of the biggest things that separates a great company from a mediocre one. That’s why we’ve spent years fine-tuning our shipping options to serve you better.

Our system may evolve (because we’re always looking for ways to improve!), but here’s a full guide to how shipping currently works at Happy Hippo.

Shipping Options -

What Shipping Options Do We Offer?

We currently offer shipping through UPS and USPS, each with different speeds, pricing, and perks.

UPS Shipping

• UPS Ground:

  • Delivery in 1–5 business days

  • Cost: $11.93 (may vary by location)

• UPS 2-Day Air:

  • FREE on orders over $99

  • Otherwise: $14.60 (may vary)

• UPS Next Day Air:

  • FREE on orders over $250

  • Price depends on your location

  • This is our only Next-Day option

USPS Shipping

• USPS First Class Mail:

  • Delivery in 3–7 business days

  • Flat rate: $3.97

Same-Day Shipping

One of the things we’re most proud of is our Same-Day Shipping—something most Kratom vendors don’t offer!

Our rockstar Fulfillment Team works hard every day to get orders out as quickly and carefully as possible.

To qualify for Same-Day Shipping:

• Place your order before 2 PM MST

• Ensure your payment is completed and confirmed

*Special Notes for Certain Payment Methods:

• Mobile Check: Submit your check images before 2 PM MST

• Bitcoin/Ethereum: Email us a screenshot of your completed transaction so we can manually process it in time

⚠️ If we can’t confirm your Bitcoin payment by 2 PM MST, it may ship the next day. Our Hippo Helpers will follow up with you if needed.

Use UPS for Same-Day Shipping

We no longer guarantee same-day shipping with USPS. Although we have scheduled pick-ups, USPS timing isn’t always reliable. Want to be sure your package leaves the same day? Choose UPS at checkout!

When Same-Day Shipping Doesn’t Apply:

• Holidays

• Sundays

• Saturday orders placed after 9 AM MST

• Unconfirmed payments by 2 PM MST

• First-time ACH/eCheck payments (we hold to verify funds)

• Very high volume days (we’re only human!)

We do our best to ship every single package on time, but sometimes, life happens. Whether it’s a sick teammate or a broken printer, unexpected hiccups can cause a delay. We appreciate your understanding!

Shipping Confirmation Emails

Once your package is scanned by the delivery driver, you’ll receive an email with your tracking number. This may arrive as late as 10 PM MST on the day you placed your order.

Didn’t receive your tracking email by then? No worries, just contact us at help@happyhippo.com and we’ll get it for you.

Lost Package? Here’s What to Do

It’s rare, but sometimes, packages go missing. The most common issue is a tracking status that says “Delivered” when the package is nowhere to be found.

Here’s what to do if this happens:

1. Check Around Your Property
   Drivers often tuck packages in discreet places, behind a plant, near a side door, etc.

2. Be Patient
   Sometimes drivers scan packages early. Your delivery might still be on its way... even if it’s marked as “Delivered.”

3. Ask Your Neighbors
   Occasionally, packages are dropped off at the wrong house. Check with neighbors just in case.

4. Still Missing? File a Claim

   • If you purchased the SavedBy Package Protection, submit a claim with SavedBy.

   • If you didn’t use package protection, file a claim directly with your shipping carrier:

     • UPS: Start a Claim

     • USPS: File a Claim

Important: Some carriers require a waiting period before filing a claim. Be sure to read their claim policies.

Will You Reship My Lost Package?

Absolutely. If you’ve followed the steps above and your package is still lost, we’ll make it right. We’ll never tell you “too bad, so sad”. That’s just not how we roll.

To Qualify for a Reshipment:

• Show us proof you filed a claim (screenshot, email, claim number, etc.)

• Wait at least 10 days after the ship date before requesting a replacement (to make sure the original doesn’t show up late)

Final Thoughts

Shipping might seem like just a small part of the Kratom experience, but to us, it’s huge. We’re committed to getting your Happy Hippo order to you safely, quickly, and with as little stress as possible.

Once your order leaves our facility, it’s technically out of our hands, but our team is always here to help you through any hiccups. We appreciate your trust, and we’re here to make your experience amazing from start to finish.

Stay Happy,
The Happy Hippo Team

Updated June 2025